TRAINING TOOLS

Tools for Ticket Scanners (click icon to download)    

                Fan Code of Conduct:    

Heinz Field is committed to creating a safe, comfortable, and enjoyable experience for all fans, both in the stadium and in the parking lots.  We want all fans attending our events to enjoy the experience in a responsible fashion.  When attending an event you are required to refrain from the following behaviors:

-      Behavior that is unruly, disruptive, or illegal in nature

-      Intoxication or other signs of alcohol impairment that results in irresponsible behavior

-      Foul or abusive language or obscene gestures

-      Interference with the progress of the event (including throwing objects onto   

       the field)

-      Failing to follow instructions of stadium personnel

-      Verbal or physical harassment of opposing team fans

Season Ticket Holders and event patrons are responsible for their conduct as well as the conduct of their guests and/or persons occupying their seats.  Stadium Staff will promptly intervene to support an environment where event patrons, their guests, and other fans can enjoy the event free from the above behaviors.  Event patrons and guests who violate these provisions will be subject to ejection without refund and potential loss of ticket privileges for future events.  PSSI Stadium Corp. reserves the right to revoke ticket privileges for any reason and at any time during the season.  PSSI Stadium Corp. will notify in writing the season ticket holder of record of any report of fan misconduct. 

PRIDE

 Heinz Field, the Pittsburgh Steelers and the University of Pittsburgh are committed to creating a safe, comfortable, and enjoyable sports and entertainment environment.  Our goal is to provide a positive Heinz Field experience linked together by the fans, staff, and players.  For the 2008 season, Heinz Field has enhanced our Guest Services Program to benefit YOU our guests.

We have developed a Fan Code of Conduct that has been designed to set fan behavior guidelines and to encourage all of our fans to enjoy the game with PRIDE.  It is to be a constant reminder of the importance of a fan-friendly environment.

You can help our campaign by conducting yourself with PRIDE at all times.  Our event day staff has been trained to intervene when necessary to ensure the code of conduct is adhered to.  Please review our Fan Code of Conduct for guidelines pertaining to fan behavior.  Engage in conversation with the fans around you and work together to set a precedent.  Together, we are ALL part of the components to achieve PRIDE! 

 PRIDE =

        Positive Heinz Field Experience

                    Respect Each Other

                    Integrity

                    Dignified Behavior

                    Excellence On and Off the Field

     PRIDE in Yourself, PRIDE in the Game

** REPORT TAKING REMINDERS!!**

•         There are two computers located at the ejection tables which are located at 24 hour Security and also one in the Southeast stairwell in the Coca-Cola Great Hall.

•         Team Members can also take their incident reports to any of the Guest Services Rooms or the Ejection tables for their reports to be submitted to Aware Manager. 

      - Ejection tables are located 1 inside 24 hour, 1 outside 24 hour, 1 in southeast stairwell and in all guest services rooms.

•         All Team Members who are submitting an incident report need to be present while the report is being filled to make sure all the information is accurate.

•         ALL reports must be entered before you leave the building

•         1 Report Taker will remain in 24 hour Security for 1 hour after the end of the game.