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HOLIDAY SHIPPING DEADLINES:
Due to tremendous seasonal volume, as of today, the following date and methods are required for delivery prior to December 25th:
- December 14th via FedEx Ground
- December 17th via FedEx 2Day
- December 21st via Fedex Standard Overnight
* DELIVERY EXCEPTION NOTICE*
- All Authentic Jersey orders must be placed by 12/5/08 to insure delivery prior to December 25th.
- All Framed Artwork orders must be placed by 12/7/08 to insure delivery prior to December 25th.
ORDERING & PROCESSINGPayment Methods and Promo Codes:>>back to top
The Steelers Online Store currently accepts payments by Visa & Mastercard only
- For your security, your billing name and address must match that of the credit card used for payment.
- We reserve the right to cancel any order that does not match the above critera.
Redeeming Promotional or Discount codes:
- Codes must be entered exactly as they appear.
- Codes are Case Sensitive
- There is a difference between Promotion Code and Gift Certificate. Be sure to use the correct code in the correct box.
Phone / Fax Orders:>>back to top
Phone Orders
Call us toll free at 1-800-832-6883 (Outside of the US & Canada call 412-784-1717 ), 9:00a.m.- 9:00p.m. E.T. Please have your catalog order and credit card handy.
Fax Orders
It's quick and easy to place credit card orders by faxing us 24 hours a day at 412-252-0035 .
Order Cancellation:>>back to topBackorders:>>back to topShipping Information & Rates:>>back to top POLICIES & PROCEDURESReturns and Exchanges
Call 1-800-832-6883 (Outside of the US & Canada call 412-784-1717 ) for more assistance (shipping and handling charges are non-refundable). Click here to download merchandise return form or see link at bottom of this page.
We are unable to change or cancel any orders at the purchaser's request once the order is submitted.
Orders may be cancelled by our system due to the following:
- Difficulty in processing payment
- Unable to ship to requested address
- Duplicate order was placed
Should your order be cancelled, you will receive an e-mail notification for the reason of the cancellation.
You will not incur any charges for orders cancelled by our system.
If you continue to have orders cancelled by our system, please check the following:
- Make sure your billing address matches the address of where your creditcard statement is mailed.
- Check your Steelers Account to make sure your information is current.
If an item is backordered, associated shipping fees will be charged during the ordering process
Backorder Items will be shipped as soon as they are available via FedEx Ground.
If the item's status becomes discontinued after your order is processed, an e-mail notification will be sent or you will be contacted by a customer service representative.
Back orders under $10.00 are automatically cancelled.
NOTE: We do not ship to P.O. Boxes.
Shipping and handling charges are determined by the merchandise dollar amount of your order before any deductions.
Charges are calculated before taxes.
| Estimated Shipping Charges |
| Up to $35.00 |
$7.00
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$15.00
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$30.00
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| $35.01 to $60.00 |
$8.00
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$17.00
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$32.00
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| $60.01 to $90.00 |
$9.00
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$19.00
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$35.00
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| $90.01 to $120.00 |
$11.00
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$21.00
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$36.00
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| $120.01 to $150.00 |
$12.00
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$23.00
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$38.00
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| Over $150.00 |
$16.00
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$25.00
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$40.00
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Canada: Ships via USPS; Add FedEx Home delivery charge from chart plus $20.00
International: Ships USPS; Add FedEx Home delivery charge from chart plus $40.00 *
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* Additional charges may be applied if actual costs exceed original shipping charge. You will be notified via
email prior to charge.
* Shipping times are estimates. All shipping times are based on business days; Saturdays and Sundays are
excluded. The Pittsburgh Steelers cannot be held responsible for orders held up in customs
Standard FedEx Home Delivery.
- This service is available Tuesday through Saturday, 9AM - 8PM.
- Orders shipped to companies are shipped FedEx Ground which delivers Monday through Friday, 8AM - 5PM.
- Merchandise is shipped 24-48 hours after order is placed.
Standard FedEx Overnight.
- Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas.
- This service is available Monday through Friday.
- Merchandise is shipped 24-48 hours after order is placed.
Standard FedEx 2-Day.
- By 4:30 p.m. in 2 business days to most areas (by 7p.m. to residences).
- This service is available Monday through Friday.
- Merchandise is shipped 24-48 hours after order is placed.
- Overnight orders placed after 9:00 PM EST on Thursday, will be delivered Tuesday by 3:00 PM to most US addresses.
- Orders placed before 9:00 PM EST will be delivered the following Monday. Saturday delivery is available for an additional charge.
- FedEx 2-Day orders placed after 9:00 PM EST Thursday will be delivered
the following Wednesday by 4:30 PM EST to most locations.
- Orders placed before 9:00 PM EST Thursday will be delivered the following Tuesday.
APO and FPO Addresses:
- All packages will be sent via United States Postal Service.
- Orders will usually arrive 14-21 business days after order processing (for in-stock items only).
- Please see Standard delivery charges for rates.
Standard delivery to Canada:
- Orders usually arrive within 10-14 days after order processing (for in-stock items only)
- Add an additional charge of $20 to the shipping rate.
International Standard delivery:
- All International orders are shipped via the US Postal Service.
- Orders usually arrive within 14-21 business days after order processing (for in-stock items only)
- All international customers are responsible for any taxes or duties charged by their government.
- Add and additional charge of $40 to the shipping rate.
Please Note:
International Shipping
Packages are shipped Express mail service through United States Postal Service to your border. With this service a valid phone number is required and orders without will be cancelled. The time a package remains in customs will be dependent on the customs regulations of each destination country. Due to cost, orders will be shipped in their entirety. You will be notified via email of backordered items.
You will be responsible for any duties or taxes by your country.
After clearing customs, your local post may require you to pick up personally at their local location. All packages require a signature
Satisfaction Guaranteed. Our guarantee ensures your complete satisfaction with every purchase. Please feel free to return any item, within 30 days, for a prompt exchange or refund. (Lettered jerseys are not returnable).
>>back to top
Questions
>>back to top If you have questions, call us toll free at 1-800-832-6883 (Outside of the US & Canada call 412-784-1717 ) from 9:00a.m. - 9:00p.m. weekdays (Eastern time). Our helpful customer service staff will be happy to answer questions about merchandise, specifications, product availablity, or order status.
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