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Steelers TicketExchange Q &
A What is Steelers TicketExchange and how does it
work? Steelers TicketExchange is the Steelers' new online service that
enables secure fan-to-fan ticket resale transactions. Buyers simply select the
ticket(s) they want based on price, seat location and availability, without
having to bid against other buyers, without having to coordinate delivery from
anonymous sellers, and without having to worry that the tickets are fake.
Sellers are guaranteed payment for tickets sold, without having to collect
payment or deliver the tickets to the buyer. Why have the Steelers launched
TicketExchange? We appreciate that fans need and deserve a secure and team
authorized environment where they can sell their tickets if they find they
cannot attend a game. Upon the
request of our season ticket holders and Steelers fans across the country, we
are thrilled to provide this service to the team's fans. We are pleased to offer our season
ticket holders an additional benefit and convenience to their season package by
providing a fan resale ticketing channel where they can post tickets for sale to
games they are unable to attend.
We're also excited that fans using TicketExchange will now have a
reliable site to purchase tickets in seating locations where they may otherwise
not have access. How can I get tickets to a Steelers game through Steelers
TicketExchange? To purchase tickets to a Steelers home game, simply log on to www.steelers.com/ticketexchange and locate
the date of the game that you are interested in attending. This will launch a listing of all of the
tickets that our season tickets holders have posted for sale. Steelers TicketExchange provides you
with an economical way to purchase tickets. Steelers TicketExchange and
Ticketmaster.com are the only ticket resale Web sites that are approved by the
Steelers organization. The Steelers
encourage fans to check Steelers TicketExchange regularly for available and
affordable seating options, as tickets may be purchased until just two hours
before kickoff. How does a seller get paid?
Payments received for sales through TicketExchange, less
applicable fees, will be credited to the Seller's season ticket holder account
and applied against future charges (e.g., post-season tickets, season tickets
for the following year.) What if I am not a Steelers season ticket holder and want to use
Steelers TicketExchange to sell my
tickets? Currently the
TicketExchange service is available for only season ticket holders to sell. But any fan is eligible to use
TicketExchange to purchase tickets. I just purchased my tickets through TicketExchange, how are my
tickets delivered? Your tickets
will be emailed directly to the email address registered to your account as a
pdf document. This document should be printed and brought with you to the
game. What fees are associated with selling tickets on Steelers
TicketExchange? There is a 10% fee for the seller.
What fees are associated with buying tickets on Steelers
TicketExchange? There is a 10% fee for the buyer, in addition to a delivery fee of
$1.95 How do I know that the Tickets I buy on Steelers TicketExchange are
valid? The only way to be assured of a valid ticket is to purchase
through Steelers' TicketExchange,Ticketmaster or directly from the Steelers at
the Heinz Field box office.. Steelers TicketExchange assures buyers valid
tickets because the ticket sales are integrated with the Steelers' barcode
ticketing system. When a ticket is purchased on TicketExchange, the original
barcode is cancelled and a new code is assigned to the
buyer. What happens if someone sells copies of a ticket they print out at
home? Fans are cautioned not to purchase electronic/computer-printed
tickets from any source other than Steelers' TicketExchange. Likewise, fans
purchasing tickets through TicketExchange are cautioned not to copy or print
duplicate tickets. To clarify, any active barcode will be honored for entry
only once. For electronic tickets that have been duplicated or copied,
only the first ticket presented at the gate at Heinz Field will be allowed
admission. Other tickets with the same barcode will be rejected and confiscated.
In the event electronic/computer-printed tickets are copied or duplicated
and presented for multiple admissions, the person who purchased the tickets will
be contacted and held responsible. Counterfeit ticket sales are unlawful and
will be subject to prosecution. What happens if the person who purchases my tickets via Steelers
TicketExchange gets into trouble during a game? Do the Steelers have a new
policy? The ticket buyer is accountable for the behavior of
individuals using the tickets. Are there seats available anywhere other than on Steelers
TicketExchange? The only legitimate, Steelers-approved secondary market site to
purchase tickets is Steelers
TicketExchange. What makes Steelers TicketExchange different from other resale
sites? The key difference is that Steelers TicketExchange and
Ticketmaster.com are the only team-authorized resale Web sites. All tickets resold on TicketExchange are
processed through Ticketmaster's secure and trusted ticketing system. After the TicketExchange resale
transaction is complete, Ticketmaster is able to cancel the season ticket
holder's original ticket barcode and then issue a new ticket with a new and
unique barcode for the buyer. This
provides a high level of security for the buyer -- they know for certain that
the ticket they have purchased is valid and will gain them admittance to the
game. Other resellers can not make
that claim. Other resellers may
offer money back if their tickets are invalid, but that's not much consolation
if people miss the game or spent time and money to travel to the
event. Is TicketExchange in use anywhere else? Ticketmaster's TicketExchange service system is currently used by
more than 200 venues and close to 50 teams across most every professional sports
league. We believe that offering a
team-approved resale service will help protect Steelers fans across the country
from the risks associated with unauthorized resellers and counterfeit
tickets. With Ticketmaster, the
Will Steelers TicketExchange be available for other events at Heinz
Field? Currently, not all event tickets are able to be bought or sold via
Steelers TicketExchange. Be sure to check back often as new events are
continually being added. Who do I contact if I have a problem using Steelers
TicketExchange? A Steelers TicketExchange Hotline has been created to answer any
questions Steeler fans may have about the new system and is available Monday
through Friday 9:00 AM to 5:00 PM EST and will offer expanded hours on weekend
days prior to home games at
412-323-1200. Who do I contact if I have a problem with my tickets at Heinz Field
on game day? To make the transition to our new ticketing system as seamless as
possible, we will have Steelers TicketExchange staff available at each entry
gate to Heinz Field during all home games of the upcoming season. We will also designate several windows
at the Gate B Box Office to the new ticketing system to assist fans on game
days.
What has the response
been to Steelers TicketExchange so far?
How are season ticket holders and fans
responding? We will provide feedback once the system has been available for a
few weeks. Can tickets be sold on TicketExchange for more than face
value? Is there any restriction on
Steelers TicketExchange resale prices? Steelers Season Ticket Holders have always received an invoice by
mail to make their payment for the upcoming season. Will that
change? Steelers' season ticket holders will continue to receive an invoice for
their season tickets and their tickets by mail as they always have. They will now have the added option of
paying for their season tickets online at www.steelers.com through their My Steelers
Ticket Account.
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